Eric Chuar has completed the Satisfaction Guaranteed Develop Customer Loyalty Online for Personal & Professional Productivity and received a certificate from Google.
SCHOOL:
Google
GRADUATED:
2019
DURATION:
6 Months
Develop Customer Loyalty Skills Gained
Identify common strategies for building customer loyalty in e-commerce
Find, apply for, and prepare for interviews and jobs
Successfully manage client relationships and measure satisfaction
Put together a portfolio and/or resume to present to employers
Course Perspective
Just finished the “Satisfaction Guaranteed: Develop Customer Loyalty Online” course, and I’ve got to say, it was a ride. I always like to dive in and get a feel for things before taking any course. This one was no exception, and it was jam-packed with insights.
Customer Loyalty in E-Commerce: First up, we tackled the big question: how do you keep people coming back? We went through different strategies to build customer loyalty, especially in e-commerce. Given my background in digital marketing and programming, this was right up my alley. It’s not just about making that first sale; it’s about making sure they keep coming back for more.
Job Hunting: The course also covered how to find and apply for jobs, and even how to prepare for interviews. I know, sounds a bit off-topic, but it was actually super relevant. Whether you’re freelancing or running your own business, you’re always in a job interview. Every client meeting, every sale is an interview where you have to prove your worth.
Client Management: We dived into the nuances of managing client relationships and how to measure their satisfaction. This is critical because a happy client is a loyal client. And you know what loyal clients do? They come back, and they bring their friends.
Portfolio Building: Last but not least, we talked about how to showcase your skills and achievements. Whether it’s a portfolio or a resume, you’ve got to know how to present yourself. And this isn’t just for job hunting. A well-curated portfolio can also be a powerful sales tool.
I left the course with not just a piece of paper but with knowledge and insights that I can apply in so many areas of my life. And I’m not keeping this to myself. Whether it’s digital marketing, programming, or anything else I’m passionate about, I love sharing what I know. Life’s too short to keep it all in, especially when I’ve got a family and a lot of people I want to help out. If you’re ever up for a chat about customer loyalty, digital marketing, or even life in general, don’t hesitate to reach out!
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