Certified in Technical Support Fundamentals

Eric Chuar has completed the Technical Support Fundamentals for Personal & Professional Productivity and received a certificate from Google.

SCHOOL:
Google

GRADUATED:
2015

DURATION:
6 Months

Technical Support Skills Gained

Learn about how computers were invented, how they’ve evolved over time, and how they work today. Learn about what an “IT Support Specialist” is and what they do in their job. Know how to count like a computer using binary and understand why these calculations are so powerful for society.

Learn about what’s inside a computer. We’ll learn all about the hardware components or different pieces inside a computer. Component does and how to work together to make a computer function. Know how to build a computer from scratch!

Operating systems that are most widely used today and learn how an operating system interacts with computer hardware. Learn about the startup process of an operating system and How to install the Windows, Linux and Mac OS X operating systems from scratch. Interact directly with the Windows and Linux operating systems via the Qwiklabs environment.

Learn about computer networking. Explore the history of the Internet and what “The Web” actually is. Internet privacy, security, and what the future of the Internet may look like. Understand why the Internet has limitations even today. Know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.

Course Perspective

So, I just wrapped up the “Technical Support Fundamentals” course, and I’ve got to say, it was a wild ride. I’ve always been the hands-on type, diving deep into stuff before even thinking about hitting a classroom. Certificates? Eh, just paper. But this course? Mind-blowing.

The Evolution of Computers: One of the coolest things was learning about the history of computers. Starting from the invention, how it’s evolved, and where it’s at now. And the role of an “IT Support Specialist”? Finally got it defined.

Inside the Machine: Now, this was a treat. We got down to the hardware, the nuts and bolts of what makes a computer tick. Wanna build a computer from scratch? This is where you get the blueprint.

Operating Systems: You can’t talk computers without talking operating systems. Windows, Linux, Mac OS X—they all got their time in the spotlight. From booting up to installing from zero, we got a hands-on experience through Qwiklabs.

The Web and Networking: This section was like peeling an onion—layer after layer of information. What is the Internet? What’s the future looking like? It even touched on the limitations and the impact, both good and bad, it has on the world.

Now, what am I gonna do with all this? Share it, obviously. I’ve been around, especially in digital marketing and programming. Whether you’re in Malaysia, Singapore, or anywhere else, I’m all about sharing what I know. I’ve got a family and a life outside all this tech stuff, and I want to use my time wisely. If you’re looking to learn, I’m more than happy to share. Let’s make the most of it!